The Power of Accessibility: How Prioritizing Inclusivity Boosts Business

What if I told you your company might miss out on an opportunity that could be as big as 1/5 of your general public?

That’s how many people might require assistance with accessibility programs to access content and user digital products.

According to the Centers for Disease Control and Prevention (CDC/US) and the Office for National Statistics (ONS/UK), 26% of adults in the United States and 22% of adults aged 16 to 64 in Great Britain reported living with a disability. This encompasses many physical, cognitive, sensory, and other impairments.

These impairments might prevent people from taking full advantage or even preventing these people from accessing online ser.

Accessibility was overlooked for many years, but not anymore. By prioritizing inclusivity and ensuring that products and services are accessible to all, companies can unlock many benefits beyond compliance with regulations. This benefits both companies and individuals requiring this assistance in their daily tasks.

Understanding Accessibility

Accessibility goes beyond making products and services available to people with disabilities. It encompasses designing solutions that can be easily used by individuals of all abilities, including those with visual, auditory, motor, or cognitive impairments. This approach ensures that everyone can access and interact with digital and physical environments, regardless of their limitations.

Capturing a Wider Audience

One of the most evident benefits of prioritizing accessibility is the ability to reach a broader audience. According to the World Health Organization, approximately 15% of the global population lives with some form of disability. By ensuring that products and services are accessible, companies can tap into this sizable market segment that is often overlooked.

Enhancing User Experience

Accessibility isn’t just about compliance; it’s about creating a better user experience for everyone. Features such as alt text for images closed captions for videos, and intuitive navigation not only benefit individuals with disabilities but also improve the overall usability of products and services for all users. A seamless and intuitive user experience fosters customer satisfaction and loyalty, driving repeat business and positive word-of-mouth referrals.

Fostering Innovation

Prioritizing accessibility encourages innovation and creativity in product design and development. When teams are challenged to create solutions that cater to diverse needs and preferences, they are pushed to think outside the box and devise innovative approaches that benefit all users. This culture of inclusivity fosters a spirit of creativity and drives continuous improvement throughout the organization.

Building Brand Reputation

Companies that demonstrate a commitment to accessibility not only attract more customers but also enhance their brand reputation. In today’s socially conscious landscape, consumers are increasingly mindful of a company’s values and practices. By championing inclusivity, businesses signal their dedication to diversity and equality, earning the trust and loyalty of customers and stakeholders alike.

Driving Legal Compliance

While the moral imperative of accessibility is undeniable, there are also legal considerations. Many countries have enacted legislation mandating accessibility standards for digital and physical environments. By proactively addressing accessibility requirements, companies can avoid costly litigation and penalties while ensuring compliance with relevant regulations.

Improving SEO Performance

Accessibility and search engine optimization (SEO) go hand in hand. Many accessibility best practices, such as using descriptive headings, providing alternative text for images, and ensuring site navigation is clear and intuitive, align with SEO guidelines. By making their digital assets more accessible, companies can improve their search engine rankings, driving more organic website traffic and increasing visibility among potential customers.


Incorporating accessibility into product and service design isn’t just the right thing to do; it’s also a savvy business strategy with far-reaching benefits. From capturing a wider audience and enhancing user experience to fostering innovation and building brand reputation, prioritizing inclusivity can yield significant returns on investment for companies of all sizes and industries.

As businesses continue to navigate an increasingly competitive landscape, those that embrace accessibility as a core value will emerge as leaders, setting the standard for excellence and driving positive change in the marketplace and beyond. By focusing on accessibility, companies can create a more inclusive and equitable world while reaping the rewards of a more prosperous and sustainable future.

more insights

Join our mail list

Receive notifications about new stories, services and opportunities.